Privacy Policy

Last Updated: 1st January 2025

1. Introduction

RKG Finvest Limited ("we," "us," or "our") operates Teofin to connect users with third-party lenders and financial institutions for services such as personal loans, business loans, credit cards, health insurance, term insurance, gold investment, car insurance, and bike insurance. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our platform, you consent to the practices described herein. For additional terms, see our Terms of Service.

2. Information We Collect

We collect the following types of information:

  • Registration Information: Mobile number, OTP, full name, and email address provided during registration.
  • Service-Related Information: Full name as per PAN card, date of birth, gender, marital status, father’s name, spouse’s name, address, profession details, KYC documents (PAN card, Aadhaar card, selfie), and banking details for specific services.
  • Technical Information: IP address, browser type, device information, and usage data collected via cookies and tracking technologies.

3. How We Use Your Information

Your information is used to:

  • Facilitate registration and verify your identity.
  • Connect you with lenders and institutions for financial services.
  • Create and maintain user profiles to enhance application appeal.
  • Process the one-time platform fee (₹20–₹600).
  • Improve platform functionality and user experience.
  • Send communications related to your account or services.

4. Data Sharing

We share your information with:

  • Third-Party Lenders/Institutions: To facilitate your service requests. RKG Finvest Limited is an affiliate and has no direct ties or commission-based arrangements with lenders.
  • Service Providers: For platform operations (e.g., payment processing, data storage).
  • Legal Authorities: When required by law or to protect our rights.

5. Platform Fee

We charge a one-time, non-refundable platform fee (₹20–₹600) to access services. This fee does not guarantee service approval. See our Refund Policy for details.

6. Data Security

We implement reasonable security measures to protect your data, but we are not liable for breaches beyond our control, such as cyberattacks or unauthorized access.

7. User Rights

You have the right to:

  • Access and review your personal information.
  • Request corrections to inaccurate data.
  • Request deletion of your data, subject to legal and operational constraints.
  • Contact us via our Contact page to exercise these rights.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and personalize your experience. You can manage cookie preferences through your browser settings.

9. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.

10. Children’s Privacy

Our platform is not intended for users under 18. We do not knowingly collect data from minors.

11. International Data Transfers

Your data may be transferred to and processed in countries other than India, subject to applicable data protection laws.

12. Consent

By using our platform, you consent to the collection, use, and sharing of your information as described in this policy.

13. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content.

14. Data Breach Notification

In case of a data breach, we will notify affected users as required by law.

15. Changes to Privacy Policy

We may update this Privacy Policy periodically. The latest version will be posted with the updated “Last Updated” date. Continued use of the platform constitutes acceptance of the revised policy.

16. Legal Compliance

We comply with applicable data protection laws in India, including the Information Technology Act, 2000, and related regulations.

17. Data Anonymization

We may anonymize your data for analytics or research purposes, ensuring it cannot be linked to you.

18. User Account Security

You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized access.

19. No Guarantee of Service Approval

Providing personal information does not guarantee approval of any financial service, as decisions are made by third-party lenders.

20. Data Processing Agreements

We enter into agreements with third-party service providers to ensure they handle your data in compliance with this policy.

21. Marketing Communications

We may send marketing communications with your consent. You can opt out at any time via the unsubscribe link or by contacting us.

22. Data Portability

You may request a copy of your data in a portable format, subject to technical feasibility.

23. Automated Decision-Making

We do not use automated decision-making processes that significantly affect you without human intervention.

24. Data Minimization

We collect only the data necessary for the purposes outlined in this policy.

25. Third-Party Service Providers

We use trusted third-party providers for services like payment processing and data storage, ensuring they adhere to data protection standards.

26. User Verification

We may verify your identity using OTP or other methods to ensure the security of your account.

27. Data Accuracy

You are responsible for ensuring the accuracy of the information you provide. Inaccurate data may affect service eligibility.

28. Feedback and Complaints

If you have concerns about our data practices, contact us via our Contact page.

29. Governing Law

This Privacy Policy is governed by the laws of India, with disputes resolved in the courts of Gurgaon, Haryana.

30. Data Protection Officer

We have appointed a Data Protection Officer to oversee compliance with this policy. Contact details are available on our Contact page.

31. Consent Withdrawal

You may withdraw consent for data processing, but this may limit your ability to use our services.

32. Data Sharing Limitations

We do not sell your personal information or share it for purposes unrelated to facilitating your service requests.

33. Security Audits

We conduct regular security audits to ensure the integrity of our data protection measures.

34. User Notifications

We may notify you of account activity or service updates via email, SMS, or other channels, as per your preferences.

35. Data Breach Response Plan

In the event of a data breach, we have established protocols to promptly assess, contain, and mitigate risks, ensuring compliance with legal obligations and timely user notifications.

36. User Data Preferences

You can manage your data-sharing and communication preferences through your account settings or by contacting us via our Contact page, ensuring control over how your information is used.