Refund Policy
Last Updated: 1st January 2025
1. Introduction
RKG Finvest Limited ("we," "us," or "our") operates Teofin to facilitate access to financial services, including personal loans, business loans, credit cards, health insurance, term insurance, gold investment, car insurance, and bike insurance. This Refund Policy outlines our policies regarding the non-refundable platform fee and related matters. For additional terms, see our Terms of Service and Privacy Policy.
2. Platform Fee Overview
We charge a one-time, non-refundable platform fee ranging from ₹20 to ₹600 to access our services. This fee supports the creation and maintenance of your user profile to enhance its appeal to third-party lenders and institutions.
3. Non-Refundable Nature
The platform fee is strictly non-refundable, regardless of whether you successfully avail any financial service. Payment of the fee does not guarantee approval or availability of services.
4. No Liability for Non-Availment
RKG Finvest Limited is not responsible if you pay the platform fee but do not avail any services. The decision to approve or reject service applications lies solely with third-party lenders or institutions.
5. Purpose of the Platform Fee
The platform fee covers administrative and operational costs, including profile creation, data processing, and platform maintenance. It is not tied to the outcome of your service application.
6. No Guarantee of Service Approval
Payment of the platform fee does not guarantee approval of any financial service. Approvals are at the discretion of third-party lenders or institutions.
7. Affiliate Role
RKG Finvest Limited operates as an affiliate, forwarding user details to lenders without direct ties, partnerships, or commission-based arrangements. We are not liable for lender decisions or outcomes.
8. Payment Processing
Platform fee payments are processed securely through trusted third-party payment gateways. Once processed, the fee is final and non-refundable.
9. No Refunds for User Errors
Refunds will not be issued for errors made by users, such as incorrect payment amounts, duplicate payments, or failure to complete service applications.
10. No Refunds for Service Denial
If a lender or institution denies your application, the platform fee remains non-refundable, as it is charged for platform access, not service approval.
11. Cancellation of Services
If you choose not to proceed with a service application after paying the platform fee, no refund will be provided.
12. Technical Issues
In the rare event of a technical issue causing a payment failure, we will investigate and resolve the issue. However, successful payments are non-refundable.
13. Fraudulent Transactions
If you suspect a fraudulent transaction, contact us immediately via our Contact page. We will investigate, but completed platform fee payments remain non-refundable.
14. Dispute Resolution
Any disputes related to the platform fee or this Refund Policy will be resolved in the courts of Gurgaon, Haryana, India, as per our Terms of Service.
15. Third-Party Payment Gateways
Payments are processed by third-party gateways, and their terms and conditions may apply. RKG Finvest Limited is not liable for issues arising from gateway operations.
16. No Refunds for Platform Changes
If we modify or discontinue services on the platform, the platform fee remains non-refundable.
17. User Responsibility
You are responsible for understanding this Refund Policy before paying the platform fee. By paying, you agree to its non-refundable nature.
18. Changes to Refund Policy
We may update this Refund Policy periodically. The latest version will be posted with the updated “Last Updated” date. Continued use of the platform constitutes acceptance of the revised policy.
19. Legal Jurisdiction
This Refund Policy is governed by the laws of India, with disputes resolved exclusively in the courts of Gurgaon, Haryana.
20. Limitation of Liability
RKG Finvest Limited is not liable for any losses or damages arising from the payment of the platform fee or non-availment of services.
21. User Acknowledgment
By paying the platform fee, you acknowledge that you have read, understood, and agreed to this Refund Policy, including its non-refundable terms and conditions.
22. Contact for Refund Queries
For any questions or concerns regarding this Refund Policy or the platform fee, please contact us via our Contact page. We aim to respond within 7 business days.